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開房不發怵!《出國酒店英語》完整手冊

《出國英語系列》又跟大家見面啦!這次為您提供酒店環境下的基本英語對話及常用單詞,不知道該怎麼跟服務員溝通就拿出這份手冊惡補一下吧~【前廳服務基本對話】

1、預訂房間

查看有無空房:

A: I need a room for three days from May 2 to May 4. Do you have any vacant(spare)room?

我想訂一個房間,5月2號到4號,請問你們還有空房嗎?

B: Please wait a moment. I will check it.

請稍等,我查一下有沒有空房。I'm sorry, sir. We are fully booked on that day.

對不起,先生,我們那天的房間已經訂滿。Yes,sir.We have some spare room for you.

先生,我們有空餘房間可以預定。

房間要求:

A:I'd like to book a room on next monday evening.

我想訂一個下週一入住的房間。

B: What kind of room would you like, sir?

先生,您需要什麼樣的房間?B:I'd like a suite with an ocean view, please.

我想要一個可以看到海景的套房。

【同類回答】:I’d like to book a single/double room with a bath/shower.

我想訂一個有浴缸/淋浴的單人間/雙人間。

詢問姓名:

A: Can I have your name, please?

現在我能問一下您的名字嗎?

B: My name Is John Deep.

我叫John Deep。

A:Could you spell it for me?

您能拼一下嗎?B:That is J-o-h-n D-e-e-p.

J-o-h-n D-e-e-p。

2、更改預訂

A: I'd like to change my reservation for March 19. My name is Mary Chang.

我想更改預訂在3月19日來住的房間,我叫張瑪麗。

B: Yes, Miss Chang. What seems to be theproblem?

哦,張小姐。有什麼問題嗎?

A:I'd like to changethe date to March 20, and make that for two singles, not one.

我想把3月19日改為3月20日,並且要兩間單人房,而不是一間。

B:Very well. That canbe arranged.

沒問題,這件事就交給我辦好了。

3、取消預訂

A:Room Reservations. What can I do for you?

客房預訂處。我可以幫您做什麼呢?B:Yes. I’d like to cancel a reservation, for the travel schedule has been changed.是這樣的。我想取消已經預訂的房間,因為旅遊計畫有所改變。

A: Fine, we will cancel it. 好的我們會取消的。

B: Thanks. 謝謝

4、入住酒店

A:Hi, I would like tocheck in.

我要入住。

B:Do you have areservation?

您有預訂嗎?

A:Yes, my name isSteven Smith. I have a reservation from October 2nd to October 6th.

是的,我叫史蒂文·史密斯,預訂了10月2日到10日的房間。

B: Yes, Steven Smith. It's for a singleroom with a bath. Is that right?

請稍等。是的,史蒂文·史密斯。您訂的是帶浴室的單人間,對吧?

A:Yes, that'sright.

是的。

B:Could you fill outthis registration form, please?

史密斯先生,現在請您填一下這個登記表格好嗎?

A:Sure.

好的。

B: Here is the key toyour room. It's on the 6th floor, room 609. if you have any problem please call room service.

這是您房間的鑰匙。您的房間在6樓,609房間。有問題請撥客房服務電話。

A:Thank you.

謝謝

5、要求換房

A: This is Bell. I'm in Room 908. Can youchange the room for me?

It's too noisy.

我叫貝爾,住在908號房間。能給我換個房間嗎?這兒太吵了。

B: I do apologize Sir. We'll manage it, butwe don't have any spare room today. Could you wait till tomorrow? Some guestwill be leaving tomorrow morning. There'll be some rooms for you to choosefrom.

沒問題,先生。我們會盡力辦到,但是今天我們沒有空餘房間。您能等到明天嗎?明天早上一些客人會退房。會有一些房間任您挑選的。

A:All right.

好的。

6、退房結帳

A: I'd like to check out. Can I pay my billhere?

我今天退房,我可以現在結帳嗎?

B:Yes, please. Here'syour bill. Would you like pay by card or cash?

好的,這是您的帳單。您刷卡還是付現金?

A: By card.

刷卡

B: OK. May I have your card?

請把卡給我。

A: Here you are.

給你。

B: Please sign here.

請簽名。

7、寄存行李

A: Can I leave my baggage here?

我這裡可以寄存行李嗎?B: Yes. How many pieces of baggage do you want toleave?

可以,您有幾件行李要寄存?A: Two suitcases.

兩個手提箱。

B: How long do you want us to keep them?

您要存多久?A: I'll take them out no later than 16:00.

在 16點前取。B: Are there any dangerous goods or any fragile articles in your baggage?

您的行李中有危險物品嗎?A: No, there aren't any dangerous goods or any fragile articles. How much do I have to pay?

沒有危險品和易碎品。我需要付多少錢?

【客房服務基本對話】

1、房間太暗,要求換燈

A: Good evening. What can I do for you?

晩上好,我能為您做些什麼?

B: Yes. The light in this room is too dim.Please get me a brighter one.

是的。這房間裡的燈光太暗了。請紿我換個亮點的。

A: Certainly. Do you mind if I move yourthings?

當然可以。我動一下您的東西可以嗎?

B:Oh, no. Go a.

哦,可以,你動吧。

A:Thank you...How is the light now?

謝謝……現在怎麼樣?

B:It's much better now. Thank you.

比原來亮多了,謝謝。

2、叫醒服務A:Room service,how can I help?

您好客房服務,有什麼需要為您服務的?

B: I need a wake-up call tomorrow at 7:30.

請明天早上6點半用電話叫醒我。

A: Sure. What's your room number,please?

可以,您的房間號碼是多少?

B:It’s 6001.

6001

3、把自己鎖門外了

A:Reception. May Ihelp you?

這裡是服務台,我可以幫上什麼忙嗎?

B:Yes. I locked myselfout. May I borrow a duplicate key for Room 201?

是的。我把自己鎖在門外了。我可以借一把20l號房的備用鑰匙嗎?

A:Certainly. Where areyou now?

沒問題,您現在在哪兒呢?

B:I'm right outside myroom.

就在我房間外面。

A:OK. Please waitwhere you are. I'll send someone up to help you.

好的,您就在那兒等一下,我會派人上樓去幫助你。

4、請求加床

A:May I have an extra bed put in my room tonight? A friend is coming tovisit.

請問今晩我的房間裡能否附加一張床?有一位朋友來訪。

B:I'll check to see if we have one available.

讓我檢查一下是否有一張空床。

B:Yes, we have aextra bed. However we will have to charge you RMB100 extra for the additional bed, is that OK?

是的,我們現在有多餘的床,但是將會收您100元加床費,可以麼?

A: OK, I see. Could you help me send it to my room? It’s 6001.

好的我知道了請把它送到我的房間,6001.

B: Sure, we willsend it as soon as possible... Here’s the extra bed. Where would you like it?

沒問題,我們會儘快為您送達...這是附加的床,請問要放在哪裡?

A: Over there bythe window.

請放在那邊窗戶旁邊。

B: Okay.

好的。

5、借蚊香

A: Room service, what can I help?

客房服務,有什麼需要幫助的麼?

B: Could you send me some electrical mosquito incense? I can't sleep well.

能幫我送點蚊香麼?我睡不好。

A:Sure,what's your room number please?

好的,您的房間號是?

B:It’s 6001.

6001

6、洗衣服務

A: I'd like to ask for the laundry service.

麻煩你替我把衣服拿去洗一下。

B: Well, just put your stuff in the laundrybag and put it outside your room.

好的,請把衣服放到洗衣袋內,然後把洗衣袋放到門外。

7、乾洗衣服

A: Guest RoomServices. Can I help you?

房務部。要我幫忙嗎?

B: Hello.I have adress that needs dry cleaning. I spit some wine on it and I needto wear it thisevening.

喂,是的。我有一件衣服需要乾洗。我把酒濺在衣服上了,可是我今晚要穿的。

【同類問句】:

I have some shirts that need laundering,and I'd like my suit pressed.

我有幾件衣服要洗,我的西服也需要熨一下。

A: We can have it dry cleaned and back toyou in one hour. Is that early madam?

我們可以乾洗,一小時後給您送去。那樣來得及嗎,夫人?

B: Oh yes, we're not leaving until 7:30.

噢,來得及。我們7點半才走。

A: I'll send someone up in the next fiveminutes to pick up the dress madam.

5分鐘之內我派人來取衣服,夫人。

8、打掃房間

A:I'd like to have myroom cleaned. Would you please send a maid here right now?

我想請人打掃下我的房間,能叫個服務員過來嗎?

B:OK. Someone will bethere right away.

好的,馬上就到。

A:Thank you.

謝謝。

【酒店常用單詞】

1、房 型

單人間 Single Room

雙人間 Double Room

大床間 King Size & Queen Size Room

標準間 Standard

標準間單人住 TSU(Twin for Sole Use)

三人間 Triple

四人間 Quad

套間 Suite

公寓 Apartment

別墅 Villa

經濟間 Economic Room

普通間 Standard Room

高級間 Superior Room

豪華間 Deluxe Room

商務標間 Business Room

行政標間 Executive Room

行政樓層 Executive Floor

城景房 City View Room

園景房 Garden View Room

海景房 Sea View Room

湖景房 Lake View Room

不限房型 Run of the House

無煙標準間 Non Smoking

殘疾人客房 Handicapped Room

帶廚房客房 Room with Kitchen

相鄰房 Adjoining Room

2、酒店部門

Executive Officet 行政辦公室

Human Resources Dept.人力資源部

Front Office 前廳部

Housekeeping Dept. 管家部

Food & Beverage Dept. 餐飲部

Recreational Dept. 康樂部

Financial Dept. 財務部

Sales Dept. 市場行銷部

Security Dept. 保安部

Engineering Dept. 工程部

Room Service Dept. 房間服務部

information desk 問訊處

reception office 接待室

newsstand 售報處

shop 小賣部

bar 酒吧間

lounge 休息廳

roof garden 屋頂花園

billiard-room 球房

dining-room, dining hall 餐廳

cloak-room 行李房/存衣處

3、傢俱、設備

鎖 lock

門把 door knob; Door handle

門環 door knocker

安全鉤 safety door hook

沙發 sofa

椅子 chair

茶几 tea table; end table

床頭櫃 night table/stand

掛鉤 hanger

書桌 desk

書櫥 bookcase

書架 bookshelf

櫥櫃 cabinet

衣櫃 wardrobe

圓桌 round table

寫字臺 writing desk

抽屜 drawer

行李架 luggage rack

壁櫥 closet

五斗櫥 chest of drawers

帽架 hat rack

小地毯 rug

大地毯 carpet

電扇 electric fan

空調 air-condition

蚊香 mosquito incense

電熱水壺 electric kettle

吊燈 swag lamp; pendant light

日光燈 fluorescent lamp

檯燈 desk lamp

床頭燈 bedside lamp

落地燈 floor/standard lamp

壁燈 wall lamp

燈罩 lampshade/smokebell

燈泡 bulb

羅口燈泡 screw-type bulb

卡口燈泡 bayonet-type bulb

開關 switch

插座 socket

濕度調節器 electric humidifier

插頭 plug

床頭櫃燈 night stand lamp

梳妝燈 dresser lamp

天花板吊燈 ceiling lamp

冰箱 fridge

床頭櫃電鈕板 panel

門前的擦鞋棕墊 door-mat

茶杯 Tea cup

水杯 Water cup

酒杯 Wine cup

煙缸 Ashtray

4、床上用品

bed frame 床架

mattress 床墊

bed pad 床軟墊

cushion 靠墊,墊子/床墊

mat 席

quilt 被子

blanket 毯子

sheet 床單

bedspread 床罩

cotton terry blanket 毛巾被

pillow 枕頭

pillowcase 枕套

bedding 被褥

△5、衛生間用品

toilet roll, toilet paper, toilet tissue 衛生紙

perfume 香水

good-night towel 晚安巾

towel rail, towel rack 毛巾架

towel 毛巾

face towel 面巾

bath towel 浴巾

bathrobe 浴袍

evening gown 睡袍

lady’s sanitary 女士衛生袋

shower cap 淋浴帽

n ail file 指甲挫

razor 剃鬚刀

comb 梳子

bath foam 沐浴露

cosmetics 化妝品

detergent 清潔劑

clothes-line 晾衣繩

sponge 海綿

soap 香皂

tooth paste 牙膏

tooth powder 牙粉

tooth brush 牙刷

Tooth cup 漱口杯

bathroom 浴室

bath tub 浴盆

tap; faucet 水龍頭

shower nozzle 噴頭

shower bath, shower 淋浴

dressingtable 梳粧檯

mirror 鏡子

washbasin 洗臉盆

toilet, lavatory, washroom 衛生間

toilet pot; toilet bowl 馬桶

plunger 橡皮塞子

toilet water tank cover 馬桶水箱蓋

bath mat 花灑浴室防滑墊

△6、行李房

bell service 行李房

luggage store-room 行李寄存處

trunk dock 行李裝卸處

baggage cart 行李車

label tab 行李標籤

small baggage (luggage) 小行李

brief case 公事包

traveling bag 旅行袋

hand bag; grip sack 手提包

package 包裹

small trunk 小箱子

suit-case 手提箱

cosmetic case;toilet case 梳妝小提箱

suit bag 衣服袋

carton 紙盒

cardboard box 硬紙盒(箱)

shoulder bag 背囊(旅行背袋)

personal articles 自用物品

contraband 違禁物品

NO BUMPING; NO SHOOT 切勿投擲

NO NOT DROP 切勿墜落

NO NOT CRUSH 切勿壓擠

USE NO HOOKS 勿用手鉤

FRAGILE 易碎物品

HANDLE WITH CARE 小心輕放

GLASS(WITH CARE) 小心玻璃

LIQUID 液體物品

INFLAMMABLE ERISHABLE 易燃物品

EXPLOSIVES 爆炸物品

strap already broken (束)帶已斷

KEEP DRY 勿受潮

KEEP UPRIGHT 勿倒置

DON’T TURN UPSIDE DOWN 切勿倒傾

break to pieces 敲碎

crush 壓碎

smash 擊碎

breakage 破損物

already strapped 已捆紮

rope already broken 繩已斷

真的好詳細,以後出國住酒店再也不用擔心啦!~最後,別忘點贊分享哦!

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